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Renaissance has consolidated their legacy customer support systems for all products into a new, comprehensive system. As of Jan. 1, all support requests are handled via the new system to provide a more seamless experience for all cases for a customer’s account.
All Renaissance support emails, website addresses, and phone numbers will remain unchanged so customers can continue to access support with no downtime in service.
Customers with open cases that existed as of Dec. 31, 2024, have been migrated to the new system, and customers will continue to communicate with their support agent as they currently do via email, phone, and web form.
Renaissance has enhanced chat and email support channels by employing a digital assistant to provide an immediate response. If a digital assistant can’t answer a question, customers can start a live chat or submit a case via the support web form.
Prior to the start of the 2025–26 school year, Renaissance plans to roll out a new customer portal. This will allow customers to view all open support cases, create new support cases, and access Renaissance’s knowledge base support resources.
Contact Jeff Lancial, jeff.lancial@renaissance.com, with questions or for more information.
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